Contact Us

Tell us what you need help with.

Use the contact that matches your enquiry:

For support, describe what you were trying to do, what happened and the outcome you are requesting. Include the relevant product link, order number or task reference, if available. For an agent issue, explain whether it concerns product entry, a Buyer Agent task, a Seller Agent recommendation or a permission you granted. Share only the relevant part of a conversation or screenshot.

If a booking or purchase was completed on another provider’s website, include that provider’s name and contact its support team for actions managed in its system. You may also contact UKEN MALL about our own service or referral.

Never email passwords, verification codes, full payment card details, API secrets or wallet recovery phrases.

Company contact numbers: +86 18771515329; +852 59671697.

Formal correspondence: Uken Tech HKLimited (香港擁客科技有限公司), H020 3/F PHASE 2 KWAI SHING IND BLDG 42-46 TAI LIN PAI RD KWAI CHUNG HONG KONG.

Shopping, orders, accounts and agent-related issues: support@uken.tech
Merchant onboarding, creator collaborations and technology partnerships: partnerships@uken.tech
Career enquiries: careers@uken.tech
Media enquiries: media@uken.tech